Refund & Returns Policy

At Strisoin Silver Jewelry, we want every customer to feel confident and satisfied while shopping with us. Each piece of jewellery is carefully checked before dispatch to ensure quality, finish, and safe packaging.

Please read our Refund & Returns Policy carefully before placing an order.

Return Eligibility

You may request a return if the product received is damaged, defective, incorrect, or different from what you ordered.

To be eligible for a return, the product must be:

Unused and unworn
In its original condition
Returned with original packaging
Returned with invoice or order proof
Reported within 7 days of delivery

Products that show signs of use, damage caused after delivery, or missing packaging may not be accepted for return.

Non-Returnable Products

For hygiene, safety, and quality reasons, certain products cannot be returned or exchanged.

Non-returnable items include:

Used or worn jewellery
Customized or personalized jewellery
Products damaged due to mishandling
Items without original packaging or invoice
Products purchased during clearance or final sale offers

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with your order details and clear images or video of the product.

Once your request is reviewed and approved, we will guide you through the return or replacement process.

Refund Process

After we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If your refund is approved, the amount will be processed to your original payment method. Refund processing time may vary depending on your bank, payment gateway, or card provider.

Exchange Policy

Exchanges are accepted only if the product is damaged, defective, or incorrect. The replacement will be processed after our team verifies the returned product.

If the same product is unavailable, we may offer an alternative product or refund as applicable.

Order Cancellation

You may request order cancellation before the product is dispatched. Once the order has been shipped, cancellation may not be possible.

If your cancellation request is approved before dispatch, the refund will be processed to your original payment method.

Return Shipping

Return shipping charges may apply unless the product received is damaged, defective, or incorrect.

In case of an approved return due to an error from our side, Strisoin may arrange return pickup or guide you with the return shipping process.

Late or Missing Refunds

If you have not received your refund within the expected time, please first check with your bank or payment provider.

If the issue still continues, you can contact our support team with your order details.

Contact Us

For refund, return, or exchange-related queries, please contact us: